Refund policy

What this policy covers

This policy covers LeadBroom software subscriptions. Paid subscriptions are available to eligible business customers. It does not cover cleaning services sold by the businesses using LeadBroom.

Credits and cancellation

Monthly or yearly subscriptions renew until canceled. Plan and billing-period changes are immediate and prorated; payment failure prevents the change. Available billing credits offset later bills and are not automatically returned to a card. You remain responsible for reviewing the quoted amount and billing period before confirming a financial action.

Canceling renewal stops future subscription renewals at the end of the current paid period; it does not erase workspace data or itself request a refund. Request deletion separately. If a deletion request may affect an active subscription, we will clarify cancellation separately rather than silently changing billing.

Manual refund review

LeadBroom has no in-app self-service cash-refund action. Use an in-app support request, the public contact form, or support@leadbroom.com with a short explanation and the relevant receipt or transaction reference; do not send full payment-card details. The operator reviews the request and, where appropriate, coordinates with Paddle. A request does not guarantee approval. Any refund, timing and payment-method handling are subject to Paddle's actual processing and applicable rights; LeadBroom records the verified outcome rather than treating a support message as a completed refund. You may also use Paddle's buyer-support or eligible statutory withdrawal routes. Nothing here removes applicable statutory rights, card-scheme rights or Paddle's own handling rights.

Paddle buyer support

Paddle refund policy

Support response

LeadBroom Support: support@leadbroom.com

Support is provided in English, primarily through support requests in the application. If you cannot sign in, use the public contact form; email is an independent fallback. We aim to respond within two business days, Monday–Friday, excluding public holidays in China. Support is not available 24/7.

This is a first-response target, not a promise to resolve every issue within two business days or a service-credit SLA. Support is handled personally by the operator.

Verified results and rights

LeadBroom synchronizes verified provider refund and dispute results with billing records and access. A support acknowledgement is not approval, and approval is not proof that funds have arrived. Applicable statutory rights and the payment provider’s own policies take precedence over any inconsistent wording here.